Shipping Policy

Thank you for shopping with us. Please review the following information regarding the processing and delivery of your order.

Order Processing

Orders are typically processed within 5-8 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays.

During periods of high demand, promotional campaigns or holidays, processing times may be slightly longer.

Estimated Delivery Times

Estimated delivery times after dispatch are:

• European countries: 5-14 business days

• Other international destinations: 10–25 business days

These delivery times are estimates and are not guaranteed. Delivery may take longer due to customs procedures, carrier delays, holidays, severe weather, incorrect address information or other circumstances outside our control.

Shipping Costs

Shipping costs, where applicable, are displayed at checkout before the customer completes the order.

Any free-shipping promotion will be clearly displayed on our website or at checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when tracking is available.

Please allow several business days for the tracking information to update.

Separate Packages

Products may be shipped directly from different fulfillment partners. If an order contains more than one item, the items may arrive in separate packages and on different dates.

You will not be charged additional shipping fees solely because an order is delivered in multiple packages.

Customs, Duties and Taxes

International orders may be subject to import duties, taxes or customs fees imposed by the destination country.

Where these charges are not collected at checkout, they may be the responsibility of the customer. We recommend checking the applicable rules in your country before placing an order.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please contact us as soon as possible if you notice an error in your address. We cannot guarantee that the address can be changed after an order has entered processing or has been shipped.

If a package is returned due to an incorrect or incomplete address, additional shipping costs may apply before the order can be resent.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us at [rovelleinfoshop@gmail.com].

Please include your order number so that we can investigate the shipment.

If we are unable to ship an order within the stated timeframe, we will inform the customer and provide available options, which may include accepting the delay or cancelling the unshipped order for a refund.

Lost or Damaged Packages

Please contact us promptly if your package arrives damaged or appears to have been lost in transit.

Include your order number and, in the case of damage, photographs of the package and product. We will review the matter and provide an appropriate solution in accordance with applicable consumer law.

Contact

For questions regarding shipping or delivery, please contact us at:

Email:rovelleinfoshop@gmail.com

Store name: Rovelle